Annex OrbisProducts
Logistics products that work as one.
Dispatch, the ELD, driver apps, the warehouse, freight tracking and carrier research share one platform, one sign-in and one record of every load.
Logistics
Dispatch & loads
AvailableBuild multi-stop loads with appointments and freight details, dispatch them, and follow every load’s stops, ETAs and driver status on one board.
ELD
In testingPlugs into the truck and only listens. Hours of service run automatically and dispatch sees every driver’s clocks live.
$35 per truck per month, leased
See the ELD →Driver apps
In testingPhone and tablet apps for the driver’s day: loads, truck navigation, inspections, logs and every message from dispatch.
Warehouse
AvailableItems and lots today. Receiving with every difference recorded and yard appointments for each door are in testing; gate check-in and door assignment are on the way.
Receiving and yard appointments in testing · Gate check-in coming
Freight Beacon
ComingA cellular GPS tracker hidden inside the freight that reports where it is, then mails itself back to you.
$35 per month, leased
Meet the Freight Beacon →Carrier research
AvailableLook up any carrier or broker by USDOT: authority, insurance, inspections and crashes from FMCSA records, free.
Look up a carrier →AI agents
AvailableHAL, the assistant in the web app, opens the pages you have access to by voice or text and asks before it changes your records. Hands-free truck guidance is in testing.
Agents for phone lines, replies and recruiting calls are coming. Replies wait for a person to send them, and phone agents hand callers to your team.
Core products
The business tools your operation runs on.
Every core product works on its own and shares the same people, customers and loads with the rest.
Five teammates, each signed in with their own personal email and role, connected to the company inbox dispatch@abcfreight.com, whose activity records who sent each reply and every access change.
A customer calls the main line. It rings Rosa first; when she does not answer it moves to Daniel, who answers, and the call is logged.
Text conversations on the business number: Daniel's reply to a customer is typed and delivered with his avatar, a text from an unknown number is filed to a new customer, and a customer who replies STOP is opted out.
A team chat channel: a new message arrives, unread and mention counts rise in the sidebar, teammates react and reply in a thread, and the channel is shared with an outside guest.
A video meeting in the browser: a guest waits in the waiting room, the host admits them, and their tile joins the meeting.
A shared folder: a file uploads, a teammate is given editor access, a second version is saved with restore, and a search finds a word inside a scanned document.
A team queue: cards arrive from Phone, Text and E-signature, Daniel claims one and becomes its handler, then completes it.
People tools: a new hire moves through each hiring step to Hired, a credential is renewed from expiring to current, and a teammate clocks in.
Any company email address. Full accountability.
Your whole team answers from dispatch@abcfreight.com, each person signed in as themselves. Nobody shares a password, and every send and every change to who has access is recorded under the person who made it.
Full accountability
Every email sent from the company address is recorded under the person who sent it. The mailbox’s activity lists each delivery and every change to who has access, with the time it happened.
No passwords to share
The company address has no password of its own. Each person uses their own sign-in, so nobody passes a login around the office.
The right access for each person
Give each person Read only, Read and send, Manage mailbox or Owner. Review everyone’s access in one place and remove it in one step when someone changes roles or leaves.
One inbox the whole team shares
Read status and drafts belong to the mailbox, so everyone sees what has been read and anyone can pick up a reply a teammate started.
Emails become follow-ups
Turn an email into a follow-up for a person or a team with a due date, or mark it as needing no reply, so nothing sits in the inbox unanswered.
Tied to your customers
File an email to the customer it belongs to, or create the customer from the message, so the whole team sees the conversation in context.
Phone
Your business line, answered from anywhere.
Make and take calls on your company number in the web app, from any computer: at the office, at home or on the road. Calls find the right teammate, callers show up by name from your customer records, and every call is logged.
Answer from anywhere
Your team makes and takes calls in the web app on any computer. There are no desk phones to install, and mute, hold, keypad and transfer are built in.
Your business number, every time
Calls go out from your company number, so customers see your business, not someone’s personal cell.
The right person picks up
Calls ring your team one person at a time, starting with whoever last helped that caller, then go to voicemail if nobody answers.
Know who’s calling
Callers already in your customer records show up by name before you answer, with their contact one click away.
Nothing slips through
Every call on every line is logged, answered or missed. Missed calls and voicemails become return-call tasks for your team.
Texts on the same number
Text customers from your business number, with consent, quiet hours and opt-outs handled for you.
Text messages
Text your customers, the right way.
Text customers from your business number with consent, opt-outs and quiet hours handled for you. Every text shows who on your team sent it, and every conversation is tied to the customer it belongs to.
See who sent every text
Each customer gets one conversation on your business number. Every text you send shows the teammate who sent it and its status: sent, delivered or failed.
Consent built in
Ask with a Reply YES invitation. A text to someone who hasn’t agreed yet waits, and sends the moment they reply YES.
Opt-outs honored everywhere
When a customer replies STOP, they’re opted out of your texts and calls across the whole company. HELP gets an automatic reply.
Quiet hours, automatically
Texts only go out between 8 AM and 9 PM in your customer’s own time zone, so nobody gets a text at midnight.
Matched to your customers
Incoming texts land on the right customer by phone number. Texts from unknown numbers wait to be filed, so you can create or link the customer.
Nothing waits unanswered
Filter to unanswered conversations, and turn any text into a follow-up for a person or team with a due date.
Chat
Your team’s conversations, with guests when you need them.
Channels for every team, threads that stay on topic, and mentions that reach the right person. Share a channel with someone outside the company, and choose how much history they see.
Channels for every team
Public and private channels keep each team’s conversations together, with direct messages for one-to-one questions.
Threads that stay on topic
Reply in a thread so side conversations don’t bury the channel. React, pin and save the messages that matter.
Mentions that reach the right person
An @mention shows on that teammate’s mention count, and each channel can notify them about everything, only mentions, or nothing.
Bring in a guest
Share a channel with someone outside your company by email and choose how much of its history they see. They take part with their own account.
Files in the conversation
Attach files to messages, stored encrypted alongside the conversation.
From chat to a meeting
Start a meeting right from Chat when typing isn’t enough.
Meetings
Meet in the browser, with you in charge of the door.
Start a meeting now or schedule one. Everyone checks their camera and microphone before joining, and the host decides who comes in from the waiting room.
Meet in the browser
Start a meeting now or schedule one for later. Everyone joins from their browser, with nothing to install.
Check before you join
A camera and microphone check comes first, so nobody starts a meeting unheard.
You’re in charge of the door
Guests wait in a waiting room until the host admits them, or turns them away.
Start from the conversation
Open a meeting straight from a Chat channel when a quick talk beats a long thread.
CRM
Every customer, every conversation, one record.
Emails and texts file themselves onto the right customer. Web forms fill your pipeline with consent on record, and every stage has an owner.
One record for every customer
Emails file onto the right customer by address and texts by phone number, so the whole team sees the full conversation in one place.
“Who is this?” handled
Messages from someone you don’t know, or who matches more than one customer, become a card for someone to decide, instead of getting lost.
Pipelines with an owner
Move a deal through Intake, Engaged, Won, Lost or Inactive, and the owner of the new stage gets a card to follow up.
Web forms that fill your pipeline
One submission finds or creates the customer, keeps their consent on record, adds them at Intake and remembers where they came from.
Campaigns that check consent first
See who will receive a campaign, and who is blocked for lack of consent, before anything is sent. Every decision is logged.
Cases tied to the conversation
Open a service case from the email or text it came from, and invite the customer to follow and reply.
Accounting
Books that keep themselves honest.
Your bank feed, invoices, bills and reports in one double-entry ledger. Transactions arrive on their own, a person confirms each match, and the books always balance.
Always balanced
A true double-entry ledger: every entry’s debits and credits must match before it’s saved, and corrections reverse rather than erase.
Bank feeds that arrive on their own
Connect your bank and new transactions come in without a click. Spreadsheet and bank-file imports work too.
Review, don’t retype
Each transaction comes with suggested matches to open invoices or bills. Confirm with a click, split it, set a rule, or undo.
Invoices your customers can open
Send invoices as a PDF with a secure link, with reminders, recurring invoices, credit notes, statements and sales tax.
Bills with approvals
Vendor bills and expense reimbursements go through approval before they’re paid.
Reports ready when you are
Profit and loss, balance sheet, cash flow, aging and the general ledger, exportable as PDF or CSV.
Files
Every document, shared the right way.
Store, share and find your company’s documents with roles that pass down through folders, every version kept, and search that reads scanned pages.
Share with the right role
Viewer, commenter, editor or manager, set once on a folder and passed down to everything inside it.
Every version kept
Restore an earlier version, compare two, or label the one that matters.
See it before you open it
Previews and thumbnails for documents, including Office files.
Find words inside scans
Search reads the text in scanned documents and understands what you mean, not only exact words.
Encrypted storage
Files are encrypted when stored. Sealed folders open only for the people named on them and can’t be shared by link.
Easy to get back
Starred and Recent keep work close, and Trash lets you restore what was deleted.
E-signature
Send it, sign it, prove it.
Place fields on the real document, send it to signers in order, and get back a sealed copy with a Certificate of Completion that anyone can check.
Fields on the real document
Place signature, date and text fields on your own PDF, save it as a template, or send it later.
Signers in order
Each signer is invited when it’s their turn, with reminders sent during business hours.
Your saved signature
Signers who already have a signature on their account can use it on their own link, and the record keeps which one was used.
Every step on the record
An audit trail records every view, consent and signature in order.
A Certificate of Completion
Each completed agreement comes back sealed, with a certificate listing who signed and when.
Anyone can verify
A public page checks a signed PDF against its fingerprint and confirms it hasn’t changed since it was sealed.
Work
Everything that needs a person, in one queue.
Missed calls, text follow-ups, signatures and approvals arrive as cards in shared queues. Someone claims each one, so every task has a clear owner until it’s done.
One queue for everything
Work from your calls, texts, email, documents and approvals arrives as cards in one place.
A clear owner
Claim a card and your avatar shows as its handler, so nobody wonders who has it.
Do, decide, attend, answer
Each card says what kind of work it is, from a task to a decision that needs your call.
Hand it off properly
Defer, delegate, refuse, ask for help or add a note, and the card keeps the history.
Queues for people, teams and stations
Send work to a person, a team or a station, like Dispatch or the front desk.
Live for everyone
Queues update as cards arrive and move, for everyone watching.
People
Hire, schedule and keep everyone current.
Hiring steps, credentials, the time clock, schedules and leave live in the same system that runs the work.
Hire in clear steps
Person, employment, start packet, offer and hired, with the start packet built from your own template.
Credentials that warn you
Every license and certificate shows current, expiring or expired, with a driver compliance view.
Clock in with a PIN
Teammates clock in and out with their PIN, and the hours land on their timesheet.
Timesheets, approved
Submit timesheets for approval and keep a record of who approved them.
Schedules and open shifts
Publish schedules, offer open shifts and let teammates swap.
Leave in one place
Request time off and get a decision in the same app.