Annex OrbisOffice · Phone
One business number. Answered in the browser.
Place and answer calls on your company number in the web app, on any computer, and every call lands in the log for its line. An IVR, an AI receptionist and calling in the tablet app are in testing. Calling in the mobile app and desk phones are coming.
Status is for placing and taking callsIllustration · fictional names and data
Call to try it
Call a demo line. Hear what your callers would hear.
Each number below answers on the ANNEX ORBIS phone system, set up the way you could set up your own line. Call from any phone. The status beside each one is for what callers hear on it.
- Call +1 307-888-8070
IVRIn testing
A phone menu: press 1 for our hours, 2 for hold music, 3 for the AI receptionist or 4 to leave a message. Press 0 to hear how your own menu would reach your team.
- Call +1 307-888-8071
AI receptionistIn testing
Our AI receptionist answers, tells you it’s an AI, and answers your questions about the ANNEX ORBIS phone system, for up to 4 minutes.
- Call +1 307-888-8072
Hold with musicIn testing
Waiting in line, simulated: your place and your wait, then hold music, with 2 to leave a message. On your own line, the next free person would answer.
- Call +1 307-888-8073
VoicemailIn testing
A greeting, then a beep. Leave your name, your number and what you’d like to see, up to a minute, and we’ll call you back.
- Call +1 307-888-8077
AI receptionist with IVR backupIn testing
The AI receptionist answers first. Press 0 and the IVR takes over.
These are demo lines
No one is rung, and calls aren’t recorded. A message you leave is kept and heard by ANNEX ORBIS. Your carrier’s standard call charges may apply.
Where it works
Four ways to the business line. Today, it’s the browser.
The web, tablet and mobile apps show the same call log and numbers under one account. Here is what each one does with a call today.
Today, device by device
- WebAvailablePlace and answer calls in the web app, on a computer or in a tablet’s browser, on lines already on the platform. A new number is in testing.
- TabletIn testingPlace and answer calls in the app. Calls ring the tablet by push, even when it’s locked. The call log and follow-ups are there too.
- MobileIn testingThe call log and follow-ups. It can’t place or take calls today; calling in the app is coming.
- Desk phoneComingA VoIP desk phone on your business line. Not built yet.
The tablet and mobile apps are test builds on company devices, not public releases. A phone’s browser can’t open the web app, which works on tablets and computers.
The softphone
A phone in the web app’s header.
The phone sits at the top right of the web app, beside HAL. Open it to dial, answer or run a call. You need a browser and a headset, not phone hardware.
In testingMute, hold, transfer and caller namesIllustration · fictional names and data
- Place, answer, decline and hang up, on lines already on the platformAvailable
- Mute, hold and resume, keypad tones, and transfer to another US numberIn testing
- The caller’s name from your contacts while the call comes inIn testing
- Your company number shown on the calls you placeIn testing
- Calls refused to numbers that texted STOPIn testing
It dials US numbers only. Transfers are blind: the call moves to the new number when you send it. There’s no ringtone yet. An incoming call opens the panel, so keep the tab where you can see it.
Emergency calls
The dock accepts 911 and 933, but no emergency address is registered for any number, so a 911 call from the browser carries no registered address. Keep a cell phone or landline for emergencies.
Calls
Every call on every line, logged.
The Phone page lists the calls on the lines you can use. Each call has its own page: when it started, how it was answered, and who still owes a call back.
Call logAvailable
All calls and Missed calls, line by line.
Each row shows the other party’s number, the line and how the call ended. Missed calls lists the inbound calls someone still has to return.
- Only the lines each person may use
- Answered, Completed, No answer, Busy, Voicemail or Failed on every call
- Call back from the call’s page, through the dock
Illustration · fictional names and data
Team ring and follow-upsIn testing
One person at a time, then a follow-up with an owner.
A call first tries the person who last answered that caller, if they did within the number’s window. Then it tries each available teammate on the responsible team. Each gets about 10 seconds, then the caller reaches voicemail. A missed call or voicemail opens a follow-up that stays open until someone resolves it.
- Every attempt listed: who was tried, why, and what happened
- The answer path on every call
- An outcome for each conversation: Handled, No follow-up needed, Wrong number or Spam
Team ring reaches teammates who answer calls on the number and can be reached in the web app or the tablet app. A new number starts with the person who got it; an admin can give it to others, which is in testing.
Voicemail
An unanswered call goes to voicemail after a beep, and the message is stored with the call. Voicemail boxes are in testing: each has its own greetings and its own longest message, from 30 seconds to 5 minutes, and a shared box is heard by a team or the people you choose. Listening in the web app is in testing too.
In testingTeam ring and return-call follow-upsIllustration · fictional names and data
Tablet and mobile apps
The tablet takes calls. The phone keeps the log.
The tablet and mobile apps have the same call log, call pages and follow-ups. The tablet app also places and takes calls; the mobile app doesn’t yet.
TabletIn testing
Call back from the app. Calls ring it by push.
On the tablet, Call back opens the app’s keypad with the number ready, and Call places the call from your company number. Incoming calls ring the tablet by push, even when it’s locked with the screen off, and show the caller, the number they called and your organization.
- Choose which of your numbers to call from
- Calls ring by push, even when the tablet is locked
- Mark Contact made or Resolve the follow-up in the app
In testingTablet calling in the appIllustration · fictional names and data
MobileIn testing
The call log on your phone. Calling is coming.
The mobile app shows calls, missed calls and follow-ups, and you can mark Contact made or resolve a follow-up. It can’t place or take a call today, and a phone’s browser can’t open the web app.
- In testingCall log, call pages and follow-ups in the mobile app
- ComingPlacing and taking calls in the mobile app
In testingCall log and follow-ups on a phoneIllustration · fictional names and data
Numbers
Get a local or toll-free number in four steps.
Numbers are bought under Organization › Admin › Phone numbers and paid from a prepaid phone balance. The price shows before you buy.
New numbersIn testing
Pick the kind, the place and the number.
Choose Local by area code or city, or Toll-free with an optional word in it, like TRUCK. Pick a number, review what’s due today and each month, then buy it from the balance.
- Four steps: the kind, the place, the number, then review and buy
- The number is held for you while you review
- Release a number you no longer need
For now, ANNEX ORBIS adds funds to phone balances by hand when you ask.
In testingGetting a number from a prepaid balanceIllustration · fictional names and data
Caller continuityIn testing
A responsible team, and a window in minutes.
On each number’s page, choose the team responsible for its calls, and a window of up to 60 minutes in which a returning caller goes first to the person who last answered them. Set it before you give the number out.
- In testingChoosing who uses each number: calls out, answers calls or texts
A new number starts with the person who got it. An admin can give it to others, each to call out, answer calls or text.
In testingCaller continuity on a numberIllustration · fictional names and data
Status, plainly
What works today, what’s in testing, what’s coming.
Available is live in production. In testing is built and running, not yet proven with real customers. Coming is planned or partly built.
Calling
- Calling in the web app on lines already on the platformAvailable
- Calling on a newly bought numberIn testing
- Mute, hold, keypad tones and transfer to a US numberIn testing
- The caller’s name from your contactsIn testing
- Your company number on the calls you placeIn testing
Answering calls
- An IVR: a phone menu in your own recorded or spoken wordsIn testing
- An AI receptionist that answers, says it’s an AI and answers questions from what you give itIn testing
- The AI receptionist taking messages and putting callers throughIn testing
- Voicemail boxes with their own greetings, heard by a team or chosen peopleIn testing
- Call recording, with a notice in your words before anything elseIn testing
- Ring groups: everyone at once, in order, round robin or longest idleIn testing
- Forwarding calls to a cell phone or another numberIn testing
- Wait in line with hold music, your place in line and the waitIn testing
- Callbacks: a waiting caller keeps their place and gets a call backIn testing
- Business hours, holidays and Close nowIn testing
Devices
- Tablet app: placing and taking calls, ringing by push even when locked; the call log and follow-upsIn testing
- Mobile app: call log and follow-upsIn testing
- Placing and taking calls in the mobile appComing
- A VoIP desk phone on your business lineComing
Calls and follow-ups
- Call log by line, with All calls and Missed callsAvailable
- Voicemail recorded and stored with the callAvailable
- Listening to voicemail in the web appIn testing
- Team ring: the last person who helped first, then one teammate at a timeIn testing
- Missed calls and voicemails opened as return-call follow-upsIn testing
Numbers
- Local or toll-free numbers from a prepaid balanceIn testing
- Caller continuity: a responsible team and a window in minutesIn testing
- Texts on the same numberIn testing
- Choosing who uses each number: calls out, answers calls or textsIn testing
Not offered
- A registered 911 address (E911)
- Bringing your current number (porting)
- Your business name on caller ID
- Call alerts on a computer when the web app isn’t open
- International calling
- Fax
FAQ
Questions about the phone
Can we keep our current number?
Not today. Bringing a number over from another provider (porting) isn’t offered. You can get a new local or toll-free number in the web app, which is in testing.
Does it work on my cell phone?
Not for calls, today. The mobile app shows the call log and follow-ups, in testing, but it can’t place or take a call, and a phone’s browser can’t open the web app. Calling in the mobile app is coming. For now, calls happen in the web app on a computer or in a tablet’s browser, and in the tablet app, which is in testing.
Can we use desk phones?
Not yet. A VoIP desk phone on your business line is coming, but it isn’t built. Today your team calls from the web app with a headset.
Can we call 911 from it?
Don’t rely on it. The dock accepts 911 and 933, but no emergency address is registered for any number, so a 911 call from the browser would carry no registered address. Keep a cell phone or landline for emergencies.
What does a number cost?
Numbers and calls are paid from a prepaid phone balance. Before you buy, the window shows what’s due today and the price each month, charged on the 1st. For now, ANNEX ORBIS adds funds to a balance by hand. Talk to us about the office tools’ pricing.
Can an AI answer our calls?
Yes, in testing. The AI receptionist answers your number, tells callers it’s an AI and answers questions from what you give it. It can also take messages and put callers through to people, teams or outside numbers you list. If a caller presses 0, or the AI can’t take the call, the call goes where you choose: your team, your IVR or a message.
Can we record calls?
Yes, in testing. Recording is an admin setting for every number or just one. A notice in your words plays before anything else, and you can let callers press 9 to continue without recording. Recordings are kept from 30 days to 3 years. Your admins and the people you choose may listen, and every listen is logged. Recording laws differ from state to state, so check yours before you turn it on.
What happens when everyone is busy?
A ring group can be set to Wait in line. Callers hear your greeting, their place in line and the wait, then hold music, and can press 2 to leave a message. A waiting caller can also ask for a call back and keep their place. Both are in testing.
Who can use a number?
A new number starts with the person who got it. An admin can give it to others on the number’s page, each to call out, answer calls or text, and can take it away again. Choosing who uses each number is in testing.
Keep exploring
The rest of the office suite
- EmailCompany mailboxes and shared inboxes like dispatch@, with per-person access.
- TextsTexts from the company number, with consent and quiet hours checked before every send.
- MeetingsMeetings in the browser on a computer or tablet, with the host admitting each person.
- ChatChannels for the office and the field, with guest links when you need them.
- FilesOne shared drive for rate cons, permits and contracts, with folders and sharing roles.
- VaultSealed folders for named key holders, and how each company’s data is kept apart.
- E-signatureSend it, sign it and keep a tamper-evident record, with signing order, reminders and Verified ID.
- AccountingA bank feed, a review queue, the ledger and core reports on the same sign-in.
- CRMOne record per customer, with the customer’s email filed onto it.
- WorkOne queue for everything that needs a person, with an owner on each card.
- PeopleHiring, credentials, time clock and leave for the whole team.
Put your business line in the browser.
Tell us how calls reach your office today. We’ll walk you through the dock, the call log and getting a number.
Talk to us