Annex OrbisFor carriers · The office
The back office, on the trucks’ sign-in.
A shared dispatch@ inbox, a business line that rings in the browser, files, e-signature and every broker’s history, on the same platform as your loads. Work that needs a person lands in one queue.
Illustration · fictional names and data
One dispatch@ inbox. Everyone signs in as themselves.
Dispatch, billing and safety each get a shared inbox. Nobody passes a password around: each person signs in as themselves, with their own access.
Shared inboxesAvailable
The whole office works from dispatch@.
Read status belongs to the mailbox, so everyone sees what’s been opened. Access is given person by person and removed in one step when someone leaves.
- Shared inboxes like dispatch@, billing@ and safety@
- Read only, Read and send, Manage mailbox or Mailbox owner, for each person
- One review of everyone’s mailbox access, removed in one step
- A spam filter on each mailbox, and a person’s choice always wins
- In testingWriting and sending from a shared inbox, with drafts the mailbox shares and each send recorded under its sender
- In testingTurning an email into a follow-up with a due date
Five teammates, each signed in with their own personal email and their own role, share the company inbox dispatch@abcfreight.example. A new email arrives and reads as opened for everyone, and the mailbox’s activity lists each change to who has access.
Illustration · fictional names and data
Brokers and shippersAvailable
Filed to the broker it came from.
Email files itself onto the right broker or shipper by address, so the history sits on one record. Mail from a new address waits for a person to say who it is.
- One record per broker or shipper, with its people and numbers
- Email filed by address
- Mail from a new address waits until a person names the sender
- In testingTexts and calls filed onto the same record
- In testingPipelines for new shipper accounts, and web forms that add leads with consent on record
Illustration · fictional names and data
Your domainIn testing
Mail on a domain you own.
Company mailboxes live on your own domain, like dispatch@yourcompany.com. The guided setup lists each DNS record to add, then checks ownership, MX, SPF, DKIM and DMARC on its own.
Own-domain setup is in testing, so we set it up with you.
In testingEmail on your own domainIllustration · fictional names and data
Phone
One company number for brokers, shippers and drivers.
It rings in the web app, in a browser on a computer or a tablet, while that page is open, and in the tablet app, which is in testing.
Business callingAvailable
Answered in the browser. Logged every time.
Calls are placed and answered in the web app, and every call lands in the line’s log, answered or missed. This works today on lines already on the platform.
- Place and answer calls in the browser, on a computer or a tablet
- Every call on every line logged, answered or missed
- Call back from any call in the log
- In testingTeam ring: whoever last helped that caller first, then each teammate for 10 seconds, then voicemail
- In testingCallers named from your customer records while it rings
- In testingMissed calls and voicemails become return-call tasks in Work
- In testingMute, hold, keypad and transfer during a call
- In testingChoosing who calls out, answers and texts on each number. A new number starts with the person who got it.
Buying a new number and texting are in testing.
A customer calls the main line. It rings Rosa first; when she doesn’t answer it moves to Daniel, who answers in his browser, and the call lands in the line’s log.
In testingTeam ring and caller namesIllustration · fictional names and data
New numbersIn testing
Get a local or toll-free number.
Search by area code or city, or for a toll-free number with a word in it, like TRUCK. Numbers, calls and texts are paid from a prepaid phone balance, and each price is shown before you buy.
- Local numbers by area code or city
- Toll-free numbers, any or with letters you choose
- Release a number you no longer need; its monthly price stops from the next month
In testingBuying numbers from a prepaid balanceIllustration · fictional names and data
Texts, chat and meetings
Texts, team chat and meetings, in testing now.
All three are built and deployed. None is proven with real fleets yet, so each is marked In testing.
Business textingIn testing
Text drivers and customers from the company number.
One conversation per person on your business number. Consent, opt-outs and quiet hours are checked before anything sends.
- An approved Reply YES invitation first; a text waits until they agree
- STOP opts them out of your texts and calls; HELP gets an automatic reply
- Texts send 8 AM–9 PM, by the time zone of the recipient’s area code
- Texts from unknown numbers wait to be filed to a customer
A new number texts after registration.
You fill in the texting registration once, in about 5 minutes. It’s saved, and it goes to the phone carriers as soon as our own setup with them is finished. Their review usually takes 1–7 days.
In testingBusiness textingIllustration · fictional names and data
Team chat and meetingsIn testing
A #dispatch channel instead of a personal group text.
Public and private channels keep each conversation in its place, and an @mention shows on that person’s count. When typing isn’t enough, start a meeting in the browser.
- Public and private channels, replies to a message, reactions and pins
- Share a channel with an outside guest and choose how much history they see
- Meetings in the browser, with a camera and mic check and a waiting room where the host admits each person
- ComingSearching messages
In testingTeam chat in the web appIllustration · fictional names and data
Files and e-signature
Rate cons, permits and agreements, in one place.
Keep the company’s paperwork in one shared drive, and send agreements out for signature from the same place.
FilesAvailable
One drive for the paperwork every carrier keeps.
Insurance certificates, permits, leases and rate cons in shared folders, with the right role for each person and every version kept.
- Viewer, Commenter, Editor or Manager, set on a folder and passed down
- Every version kept, with labels
- Upload, download and PDF previews
- Encrypted at rest
- In testingSearch by name and by the words inside scanned PDFs
- In testingRestoring or comparing an earlier version
- In testingWord and Excel previews, share links for outside people, and Trash with restore
Illustration · fictional names and data
E-signatureIn testing
Send the agreement. Get it back signed, in order.
Place fields on your own PDF, or begin with a starter carrier–broker agreement or rate confirmation and have its wording reviewed. Each signer is invited when it’s their turn.
- Signing order, with reminders during business hours
- An audit trail of every view, consent and signature
- A Certificate of Completion with each signed copy
- A public page that checks a PDF against the signed copy on record
Signers type their signature or use a saved one on a computer, or draw it by touch in a tablet’s browser. Signing on a phone isn’t offered.
An agreement goes to two signers in order: Maria signs, then Sofia, the agreement completes with a certificate, and the verify page confirms the document is unchanged.
In testingE-signatureIllustration · fictional names and data
Work and HAL
A person owns every next step.
Work that needs a person becomes a card in one shared queue: bank lines to review today, with missed calls, follow-ups and signatures joining from tools in testing. Whoever takes a card owns it until it’s done. HAL finds and drafts; you confirm.
WorkAvailable
Everything that needs a person, in one queue.
Each card says where it came from and what it needs, like 14 bank lines to review. Take one and your name is on it until it’s done.
- Your own cards, and cards available to take
- Defer, delegate, decline or ask for help; the card keeps its history
- Queues update for everyone as cards arrive and move
- In testingQueues for a team or a station like Dispatch
- In testingCards from missed calls, mail follow-ups, texts and signatures
A team queue: cards arrive from Phone, Text and E-signature, Daniel claims one and becomes its handler, then completes it.
In testingCards from Phone, Texts and E-signIllustration · fictional names and data
HALAvailable
Ask HAL. It asks you before it changes anything.
HAL is the assistant in the web app. It opens any page you’re allowed to see, reads records and drafts the change. In Ask first, the setting it starts in, nothing saves until you confirm.
- Opens pages and finds records from what you type
- Drafts replies and changes for you to check
- Some changes always ask first, whatever the setting
- In testingTalking to HAL by voice
- ComingAgents that draft replies for a person to send
In testingHAL saving a mail draft and a follow-upIllustration · fictional names and data
Access and security
Each person sees what their job needs.
Dispatchers, the bookkeeper and drivers sign in as themselves. Each person’s access decides which apps, inboxes, folders and books they can open.
Roles and permissionsAvailable
Owners decide who opens what.
Give each person a role and the apps they need. Change it in one place when a job changes, and see who changed what in the activity log.
- Personal sign-in by email code or passkey; no shared passwords
- Owners sign in with a passkey
- Each company’s data kept apart from every other company’s
- Encrypted at rest
Illustration · fictional names and data
The office suite
Every office tool has its own page.
These tools run any company’s office, not only a carrier’s. Each page shows the screens, where the tool works on the web, a tablet or a phone, and its status, line by line.
- PhoneA business line answered in the browser, with a call log.
- EmailShared inboxes like dispatch@, with access for each person.
- TextsBusiness texting with consent, STOP and quiet hours handled.
- MeetingsMeetings in the browser, with a waiting room the host controls.
- ChatChannels for the office, with guests when you need them.
- FilesOne shared drive with roles and every version kept.
- VaultSealed folders, and how each company’s data is kept apart.
- E-signatureSigning order, reminders and an audit trail.
- AccountingA bank feed, a review queue, the ledger and reports.
- CRMCustomer records with their email filed by address.
- WorkOne queue for everything that needs a person.
- PeopleHiring, credentials, time and leave for the whole team.
Status, plainly
What’s ready in the office, what’s in testing, what’s coming.
Available is live in production. In testing is built and running, not yet proven with real fleets. Coming is planned or partly built.
- Company email with shared inboxes like dispatch@ and billing@Available
- Access for each person, reviewed and removed in one placeAvailable
- Writing and sending from a shared inbox, each send recorded under its sender; drafts and follow-upsIn testing
- Email on your own domain, with guided DNS setupIn testing
Phone and texts
- Business calling in the browser and a call log, on lines already on the platformAvailable
- Team ring, callers named from your records, and in-call mute, hold and transferIn testing
- Missed calls and voicemails turned into return-call tasksIn testing
- Buying local or toll-free numbers from a prepaid balanceIn testing
- Business texting with consent, STOP/HELP and quiet hours; a new number texts once the phone carriers accept its registrationIn testing
- Choosing who calls out, answers and texts on each numberIn testing
- An IVR, an AI receptionist, ring groups and forwarding to answer your lineIn testing
- Call recording with a notice first, and listening to voicemail in the web appIn testing
- Calling in the tablet app, with calls ringing it by pushIn testing
- Calling in the phone appComing
- AI agents that draft replies for a person to sendComing
Team
- Team chat: channels, replies, mentions and guestsIn testing
- Meetings in the browser with a waiting roomIn testing
- Searching chat messagesComing
Documents
- Files: folders, sharing roles and every version keptAvailable
- Search inside scans, version restore, Office previews, share links and TrashIn testing
- E-signature with signing order, an audit trail and a certificateIn testing
Customers and work
- Broker and shipper records with their email filed by addressAvailable
- Texts and calls on the same recordIn testing
- Pipelines and web formsIn testing
- One Work queue for everything that needs a personAvailable
HAL and access
- HAL in the web app by text: opens pages and reads recordsAvailable
- HAL drafting a change and asking before it savesIn testing
- Talking to HAL by voiceIn testing
- Roles and permissions for each personAvailable
- Each company’s data isolated and encrypted at restAvailable
Not offered
- Bringing your current business number over (porting)
- Browser calling as a 911 line (keep a mobile phone or landline for emergencies)
- Picture messages (MMS)
- Signing on a phone
- Notifications on phones and tablets, other than calls ringing the tablet app
- Reading company mail in Outlook or another mail app (no IMAP)
FAQ
Questions carriers ask
What does the office cost?
The office tools are priced separately from the $45-a-month truck lease. Talk to us and we’ll quote what your office needs. Numbers, calls and texts are paid from a prepaid phone balance, at prices shown before you buy.
Can we keep our own email domain?
Yes. Company mailboxes live on a domain you own, like dispatch@yourcompany.com. Setting up the domain is in testing, so we do it with you: the guided setup lists each DNS record and checks ownership, MX, SPF, DKIM and DMARC.
Can dispatchers take calls on their phones?
Not on their phones today. Calls are made and answered in the web app, in a browser on a computer or a tablet, and in the tablet app, which is in testing. A phone’s browser can’t open the workspace, and calling in the phone app is coming. Call recording is in testing. Don’t rely on browser calling for 911; keep a mobile phone or landline for emergencies.
Can a new carrier start texting right away?
Not on day one. Texting is in testing, and a new number can text only once the phone carriers accept its registration. You fill it in once, in about 5 minutes. It goes to them as soon as our own setup with them is finished, and their review usually takes 1–7 days.
Will HAL change things on its own?
Not in Ask first, the setting it starts in. HAL opens pages you’re allowed to see, reads records and fills in changes, then waits for your yes before it saves anything. Some changes always ask, whatever the setting. Talking to HAL by voice is in testing.
How is our data kept separate?
Each company’s data is kept apart from every other company’s and encrypted at rest. Inside your company, each person’s role decides which inboxes, lines, folders and books they can open, and owners sign in with a passkey.
Keep exploring
The rest of the carrier platform
- The ELDHours of service that fill themselves while the truck rolls, with an inspector screen for roadside.
- Truck navigationTurn-by-turn routed for the truck’s size, weight and hazmat, with the driver’s hours on the map.
- TMS · dispatch & loadsThe TMS: build multi-stop loads, dispatch them and watch every stop and ETA on one board.
- Driver appsThe tablet is the cab display; the phone does inspections and paperwork. Sign in with a text code.
- Fleet & maintenanceTrucks, trailers, maintenance history, registration and insurance expiries, engine fault codes.
- ComplianceLogs, roadside, inspections, driver credentials and your FMCSA record, kept as evidence you can show.
- IFTAFuel receipts by state all quarter, reviewed in the office. Miles by state are coming.
- Accounting & driver payBank feeds, books set up for trucking, invoices to brokers and every driver’s pay deal on record.
Run the office where the trucks run.
Tell us how your office works today: the inboxes, the phone lines, the paperwork. We’ll show you each tool on your own setup, with its status.
Talk to us